Make Your Mark with a Job at Alphanumeric


IT Support Specialist  Hamilton, MT  Publicada el: 11/8/2022
Descripción del puesto de trabajo



Alphanumeric is hiring an IT SUPPORT SPECIALIST to work in Hamilton, MT and will be onsite at one of the largest pharmacuetical companies in the world.  


*    Resolve IT tickets as assigned using company Knowledge Articles and other information
*    Install, support, and configure workstation hardware including desktops, laptops, and company -issued peripherals.
*    Support VOIP phones including configuration requests and remediation of damage.
*    Provide support for printing issues and requesting new print queue creations as assigned
*    Issue and manage IT assets including printers and RF scanners using company procedures.
*    Support site video conference equipment.
*    Install patch cabling for phones, servers, and switches as needed.
*    Install switches and network devices as needed for infrastructure projects.
*    Work with remote engineers to provide console access for troubleshooting and configuration of infrastructure equipment.
*    Document IT procedures for internal use including test protocols.
*    Configure and troubleshoot bar code scanners using company procedures.
*    Do monthly inspection of site computer and communication rooms.
*    Create documentation and procedures/job aids for tasks performed for which no documentation exists.
*    Change tapes on the backup tape library.
*    Adhere to site health and safety standards.
*    Escalate issues to Tech Site Manager.

This position requires that all workers be fully vaccinated against COVID-19 and proof of vaccination will be required. Considerations will be made for those seeking Medical Exemption under ADA or Religious exemption under Title VII



Basic resource requirement

*    Help desk support experience
*    Experience troubleshooting hardware issues with workstations.
*    Good understanding of network infrastructure and functionality.
*    Ability to learn and apply knowledge in similar/relevant situations.

Preferred requirements

*    Experience with troubleshooting and/or installing server hardware.
*    Experience with troubleshooting bar code scanners.
*    Past experience with working in regulated environment (GMP, ISO etc.)
*    Project management or coordination experience.
*    Experience working on infrastructure projects with focus on IT hardware installation.

#LI - MF1