Make Your Mark with a Job at Alphanumeric


Job Details

IT Support Specialist  Hamilton, MT  Posted: 11/8/2022
Job Description

Job ID#:


Alphanumeric is hiring an IT SUPPORT SPECIALIST to work in Hamilton, MT and will be onsite at one of the largest pharmacuetical companies in the world.  


*    Resolve IT tickets as assigned using company Knowledge Articles and other information
*    Install, support, and configure workstation hardware including desktops, laptops, and company -issued peripherals.
*    Support VOIP phones including configuration requests and remediation of damage.
*    Provide support for printing issues and requesting new print queue creations as assigned
*    Issue and manage IT assets including printers and RF scanners using company procedures.
*    Support site video conference equipment.
*    Install patch cabling for phones, servers, and switches as needed.
*    Install switches and network devices as needed for infrastructure projects.
*    Work with remote engineers to provide console access for troubleshooting and configuration of infrastructure equipment.
*    Document IT procedures for internal use including test protocols.
*    Configure and troubleshoot bar code scanners using company procedures.
*    Do monthly inspection of site computer and communication rooms.
*    Create documentation and procedures/job aids for tasks performed for which no documentation exists.
*    Change tapes on the backup tape library.
*    Adhere to site health and safety standards.
*    Escalate issues to Tech Site Manager.

This position requires that all workers be fully vaccinated against COVID-19 and proof of vaccination will be required. Considerations will be made for those seeking Medical Exemption under ADA or Religious exemption under Title VII

Job Requirements


Basic resource requirement

*    Help desk support experience
*    Experience troubleshooting hardware issues with workstations.
*    Good understanding of network infrastructure and functionality.
*    Ability to learn and apply knowledge in similar/relevant situations.

Preferred requirements

*    Experience with troubleshooting and/or installing server hardware.
*    Experience with troubleshooting bar code scanners.
*    Past experience with working in regulated environment (GMP, ISO etc.)
*    Project management or coordination experience.
*    Experience working on infrastructure projects with focus on IT hardware installation.

#LI - MF1


Already have an account? Log in here