IT Support Specialist Hamilton, MT Posted: 11/8/2022
Alphanumeric is hiring an IT SUPPORT SPECIALIST to work in Hamilton, MT and will be onsite at one of the largest pharmacuetical companies in the world.
*Resolve IT tickets as assigned using company Knowledge Articles and other information *Install, support, and configure workstation hardware including desktops, laptops, and company -issued peripherals. *Support VOIP phones including configuration requests and remediation of damage. *Provide support for printing issues and requesting new print queue creations as assigned *Issue and manage IT assets including printers and RF scanners using company procedures. *Support site video conference equipment. *Install patch cabling for phones, servers, and switches as needed. *Install switches and network devices as needed for infrastructure projects. *Work with remote engineers to provide console access for troubleshooting and configuration of infrastructure equipment. *Document IT procedures for internal use including test protocols. *Configure and troubleshoot bar code scanners using company procedures. *Do monthly inspection of site computer and communication rooms. *Create documentation and procedures/job aids for tasks performed for which no documentation exists. *Change tapes on the backup tape library. *Adhere to site health and safety standards. *Escalate issues to Tech Site Manager.
This position requires that all workers be fully vaccinated against COVID-19 and proof of vaccination will be required. Considerations will be made for those seeking Medical Exemption under ADA or Religious exemption under Title VII
Basic resource requirement
*Help desk support experience *Experience troubleshooting hardware issues with workstations. *Good understanding of network infrastructure and functionality. *Ability to learn and apply knowledge in similar/relevant situations.
*Experience with troubleshooting and/or installing server hardware. *Experience with troubleshooting bar code scanners. *Past experience with working in regulated environment (GMP, ISO etc.) *Project management or coordination experience. *Experience working on infrastructure projects with focus on IT hardware installation.