Medical Information Healthcare Professional Raleigh, NC Posted: 7/21/2022
Alphanumeric is hiring Licensed Healthcare Professionals (Registered Nurse or Pharmacist) to work in Raleigh, NC.
Primary responsibility is to answer inbound calls from health care providers and patients about medications and communicate complex medical information.
Paid training on pharmaceutical products as well as support processes
Hours: Monday - Friday, various shifts between 9am-8pm EST
Telecommute 2-3 days a week.
Respond to inquiries via phone, email, or web chats from healthcare professionals, consumers, and patients handling adverse events, product Quality complaints, HCP and patient education
Provide in-depth information and specific product prescribing information, clinical studies, and medical letters.
Build and strengthen customer relationships by obtaining strategic information, demonstrating broad knowledge and providing appropriate product information.
Pharmacist or Registered Nurse with an active license in good standing (BSN, RPH, PharmD) is a requirement.
2-3 years related customer service or pharmaceutical experience.
Strong computer Skills with Proficient experience with Microsoft Office Applications
Experience using Salesforce/CRM and soft phone preferred
Other additional skills:
Ability to communicate well both verbally and in written form *Strong Logic and reasoning aptitudes required
Ability to work remotely when requested, must have a quiet office space free of interruption to conduct professional calls on behalf of a client.
Must have hardwired internet connection with speeds of 15MBPS upload and 15 MBPS
Comfortable work environment with the ability to sit for long periods of time.
This position requires that all workers be fully vaccinated against COVID-19 and proof of vaccination will be required. Considerations will be made for those seeking Medical Exemption under ADA or Religious exemption under Title VII