User Migration Support Specialist (Microsoft 365) - Contract
Location: Malvern, PA (onsite) + travel to Horsham, PA; Cranbury, NJ; Rye, NY
Schedule:
- Daytime: Standard business hours
- Evening role available: Monday-Thursday, 4:00 PM - 12:00 AM EST (remote)
Duration: 18-week contract (potential extension)
Start Date: Targeting May 11
Hourly Pay: $25 - $37
Overview
We are supporting a large-scale enterprise migration of approximately 750 users to a new Microsoft 365 and Active Directory environment. This is a wave-based migration with a strong emphasis on end-user experience, white-glove support, and hypercare.
We are seeking hands-on, customer-focused IT support professionals to assist with device setup, user migrations, and post-migration support.
What You'll Do
Migration Day Support & Hypercare (Primary Focus)
- Serve as a front-line support resource during user migration waves
- Assist users with device setup, login, and validation steps
- Provide in-person, remote, and ticket-based support
- Troubleshoot issues related to Outlook, Teams, SharePoint, and authentication
- Deliver a high-quality 'white glove' user experience
Device Deployment & Setup
- Perform Windows 11 imaging, provisioning, and configuration
- Support deployment tools such as Autopilot, SCCM, or equivalent
- Distribute and collect devices during migration events
Remote/Field User Migrations (Fridays)
- Guide remote users through migration via scheduled 15-minute sessions
- Initiate migrations, validate completion, and follow up
- Track device returns and ensure user readiness
Evening Migration Execution (1 Role)
- Execute migration scripts and checklists during off-hours
- Perform validation, remediation, and documentation
- Support overnight migrations (e.g., SharePoint, Teams data)
- Escalate issues as needed
Additional Responsibilities
- Support shared asset reviews (mailboxes, SharePoint sites, file shares)
- Collaborate with migration teams and service desk
- Maintain accurate documentation and tracking