Make Your Mark with a Job at Alphanumeric

Bilingual Contact Center Licensed Healthcare Professional

Entry level, recently licensed professionals are invited to apply. Paid training provided.

📍 100% Remote (U.S.) | EST Hours M-F 8:30a-5:30p

💲 Pay Rate: $35.10/hour

Alphanumeric is hiring a fully remote Bilingual Contact Center Licensed Healthcare professional (Spanish/English) to support our long-standing pharmaceutical client of 20+ years. This is a clinical licensed healthcare professional role (non negotiable) supporting medical product information, adverse event reporting, and product quality complaint intake.

⚠️ This role requires an active U.S. clinical license (RN, RPh, PharmD, PA, etc.). Candidates without an active license will not be considered.

This position supports healthcare professionals and consumers by delivering accurate, compliant, and clinically appropriate medical product information in a regulated pharmaceutical environment.

This Is NOT a General Call Center Role

This is a medical product information support role and requires:

• Clinical judgment
• Knowledge of adverse event reporting
• Comfort working in regulated pharma environments
• Strong documentation and compliance discipline

Key Responsibilities

• Respond to inbound medical and product inquiries from healthcare professionals and consumers
• Perform Adverse Event (AE) and Product Quality Complaint (PQC) intake and documentation
• Apply clinical knowledge to assess, document, and route safety information appropriately
• Utilize knowledge management systems and multiple internal databases
• Identify root cause of inquiries and provide compliant, accurate responses
• Ensure strict adherence to regulatory, safety, and quality standards
• Document all interactions accurately and thoroughly
• Provide professional, empathetic, and clinically appropriate communication
• Meet quality, compliance, and productivity metrics in a structured environment