Alphanumeric is hiring ORDER MANAGEMENT SPECIALIST to work in Orlando, FL with an environmental-friendly energy innovator focused on sustainability.
Pay Range: $26.00 to $35.00
This position receives, process, tracks and reports status of customer quote requests and orders in
accordance with MHPSA customer service standards. Maintain informational exchanges
and communications with all groups and organizations contributing to the fulfillment of
material demands. Must have the ability to handle effectively multiple quotes and orders
simultaneously, and prioritize work based on schedule demands. Order Fulfillment
Specialist I position is an entry-level position that requires handling requests and
providing customer service, guidance, and routine support for products and/or programs.
ESSENTIAL DUTIES & RESPONSIBILITIES
* Receives and process customer inquiries while ensuring that information is clearly
transferred to all related teams;
* Regularly provides status reports for outstanding inquiries;
* Prepares and reviews quotes/proposals;
* Receives, prioritizes, and processes customer orders;
* Generate specific and clear customer requirements to all implementing organizations;
* Regularly provides status reports for outstanding orders;
* Schedules and releases orders for shipments in accordance to MHPSA policies and
customer requirements;
* Prepares invoice/billing document per order terms;
* Provide prompt resolution of customer issues with regard to warranty, suspense,
deficiencies and other contract/purchase order issues;
* Provide afterhours support for outages and emergencies;
* Work closely with the LTSA and Sales teams to develop and establish a centralized
tracking (historical - current - planning) system. Working as a team, coordinate the
effort with support functions;
* Support the development and improvement of processes and procedures and
document process descriptions defining specific steps/actions necessary to complete
daily functions;
* Provide assistance with the investigation and resolution of routine problems;
* Provide assistance in the coordination of activities with other internal departments to
meet customer needs;
Provide support as required for Customer Master entry and/or maintenance;
* Provide assistance and feedback to higher classified personnel on important customer
issues;
* Minimal overnight travel (less than 10%);
* Perform other such duties as may be required.OTHER DUTIES AND RESPONSIBILITIES
* Ensure systems of record are fully utilized, maintained and are kept accurate.
* Comply with all safety policies, practices and procedures reporting all unsafe
activities to Management and/or Human Resources.
* Participate in proactive team efforts to achieve departmental and company goals.
* Contribute to building a positive team spirit.
* Communicate effectively with all levels of employees.
* Protect confidential information by not communicating, disclosing to, or using for
benefit of 3rd parties.
* Ensure proper control of Export Controlled Data as required by MHPSA policy, and
federal and state laws.
* Maintain the highest degree of honesty and integrity at all times.