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    Commercial & Customer Engagement Specialist  ,   Publicada el: 5/21/2025
    Descripción del puesto de trabajo
    :

    8210

    :

    6


    Now Hiring: Commercial & Customer Engagement Specialists

    Location: Remote in: AZ, CO, DE, FL, GA, IL, IN, KS, KY, MA, MD, MO, NC, NE, NJ, NV, NY, PA, RI, SC, TN, TX, VA, WVA   | Pay Range: $22.00 - $23.50/hour


    Alphanumeric is hiring Commercial & Customer Engagement Specialists to support a high-volume call center dedicated to delivering exceptional, personalized service. This role is responsible for addressing commercial inquiries, temperature and storage excursion questions, and on-label product information while ensuring appropriate triage of medical inquiries, Adverse Events (AEs), and Product Quality Complaints (PQCs).

    Key Responsibilities:

    • Respond to inbound calls, chats, and emails from patients, healthcare providers, vendors, and wholesalers with professionalism and empathy.
    • Provide support related to product ordering, logistics, contracted customers, and wholesale/distribution.
    • Answer general on-label product inquiries and assist with navigating commercial tools and resources.
    • Assist with temperature excursion support, including tool troubleshooting and issue triage.
    • Identify and report potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
    • Document interactions in CRM systems accurately and thoroughly.
    • Serve as a liaison and brand ambassador for the client.
    • Support rotational shifts and after-hours coverage as needed.

     
    Requisitos
     

    Required Skills & Attributes:

    • Strong interpersonal and communication skills across phone, chat, and email.
    • Empathetic listener with a service-oriented mindset.
    • Ability to identify and distinguish between general inquiries, AEs, PQCs, and medical information requests.
    • Quick learner with adaptability to new systems and technologies.
    • Team-oriented with strong problem-solving skills and attention to detail.

    Qualifications:

    • Bachelor's degree in Business, Supply Chain, or related field preferred; or 2-5 years of equivalent experience.
    • 2+ years' experience in pharmaceutical/biotech call centers or related commercial/medical environments preferred.
    • Experience in customer support, order-to-cash processes, or 3PL coordination is a plus.
    • Familiarity with vaccine products or pharma/biotech is highly desirable.
    • Bilingual candidates with strong English and [X/Y language] skills encouraged to apply.
    • Proficiency in Microsoft Office and CRM systems; contact center telephony tools preferred.

    Work Environment & Technical Requirements:

    • Remote work setup with hardwired internet (15 Mbps up/down minimum).
    • Quiet, private home office suitable for conducting professional calls.
    • Ability to sit for extended periods and operate a computer-based workstation.

    Join Alphanumeric and become part of a team that brings compassion, clarity, and high-quality service to patients and healthcare professionals every day.




     

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