Make Your Mark with a Job at Alphanumeric

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Alphanumeric is hiring a SENIOR COMMERCIAL AND CUSTOMER ENGAGEMENT SPECIALIST. 

This is a high-volume contact center and the ideal candidate must deliver an optimized customer service experience in a personalized manner to answer inquiries relating to US commercial, and general inquiry type questions.
The ideal candidate will be experienced in navigating the general and commercial landscape and will be able to build relationships with direct customers and utilizing this relationship be able to maintain long-term commitments. This is not a junior position.
The role also includes being able to identify potential Adverse Events (AEs) and potential Product Quality Complaints (PQCs) for documentation and reporting. 

 

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* BS/BA in Business, Supply Chain, or related field preferred and/or 3+ years of experience
* Preference for individuals who have a minimum of 3 years of experience supporting US pharma/biotech call centers and/or US commercial setting, including but not limited to invoicing queries, tracking of shipments, return policies etc.
* Strong customer service attributes - excellent relationship management experience is preferred
* A passion for customer service, strong telephone soft-skills, and passion to excel
* Experience to be able to upsell and boost revenue is highly preferred
* Prior experience in customer support (ie. logistics, order to cash 3PL/Distributor coordination) is an asset
* Prior experience with vaccine products in a Pharma/Biotech call center preferred
* Previous contact center experience is an asset
* Must thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful, and efficient
* Strong proficiency in spoken and written English and Spanish, as well as excellent written and verbal communication skills
* Must thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful, and efficient